Challenges Clients Face Print E-mail
  • Budget and schedule constraints are important, and binding, factors

  • Regulatory demands create strains and stresses internally

  • Selection of solutions is affected by competing internal forces 

  • There may be significant risk in a decision to switch vendors

  • It's often unclear whether one should buy a vendor's solution or build similar capability internally

  • Vendors' capabilities may be less polished, and their staffing levels lower, than initially broadcast

  • There may be uncertainty regarding vendor commitment to service and on-going maintenance

  • There are many choices offered in the marketplace, but often no clearly superior offerings

  • Techniques utilized by many vendors are so similar as to appear indistinguishable

  • Increasing complexity of solutions has made them difficult to evaluate

  • Vendors may be good at 'spin' and representing 'vapor-ware' (tools that don’t yet exist)

  • There is a lack of transparency. Some tools are offered as 'black boxes'

  • Vendor capabilities and inclinations may be affected by different philosophies and historical evolutionary paths

 

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